Frequently Asked Questions

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How Fresh Is The Coffee I Received?
Every coffee product is custom roasted just for your order. This means we freshly roast your coffee when you place your order, ensuring it arrives at its peak freshness and flavor. We guarantee that your coffee will be at its best when it reaches you.
Do All Products Ship Together?
Please note that any non-coffee or tea products will be shipped separately from your coffee order. This allows us to ensure each item arrives in optimal condition and is shipped via the most suitable method.
How Does Your Coffee Subscription Service Work? (Coming Soon)
Our coffee subscription allows you to enjoy freshly roasted coffee on your preferred schedule. When you subscribe, you select your favorite blends or explore new roasts, and we custom roast your coffee just before shipping to guarantee peak freshness and maximum flavor with every delivery. You can easily manage your subscription through your account. Please note that any non-coffee products included in your order will be shipped separately to ensure they arrive in optimal condition and are not a part of your subscription. This option is not yet available.
How Does Ten Eleven AM Give Back To The Community?
At Ten Eleven AM, we are committed to making a positive impact beyond our products. We donate a portion of our proceeds to initiatives that combat homelessness and work towards improving housing affordability. By choosing our coffee, you're helping support efforts that create lasting change in communities in need.
What About Your Tea Options?
Our tea products are artisan and herbal blends from around the world and are selected with the same test and care as our coffee beans. Quality is kept in mind, along with ethical sourcing and sustainability practices.

Still have questions? Contact Us!